Privacy Policy

1. Introduction

CreativeWolf ("we," "us," or "our") operates the CreativeWolf.com website, the SalesWolf customer relationship management platform, and related services (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect your personal and business information when you interact with our Services.

CreativeWolf is a marketing agency, automation platform, CRM and sales system, AI-powered communications platform, and data processing service for business clients. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Personal Information

We collect information you provide directly, including your name, email address, phone number, mailing address, job title, and company name when you register for services, create an account, fill out forms, or communicate with us.

Business Information

For business clients using our CRM, sales tools, and marketing services, we may collect company details, industry, revenue information, team size, and business objectives necessary to deliver our services.

Communications Data

When you interact with our communications tools, including calls, SMS messaging, and email, we collect the content and metadata of those communications to provide and improve our services, including call recordings, message logs, and email correspondence.

Marketing Data

We collect data related to your engagement with our marketing materials, including webinar attendance, content downloads, form submissions, email open and click rates, and advertising interactions.

Usage Analytics

We automatically collect information about how you use our platform, including pages visited, features used, session duration, click patterns, and interaction data to improve our services and your experience.

Device and Browser Data

We collect technical data including your IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect data about your browsing activity, personalize your experience, and measure the effectiveness of our marketing campaigns. See Section 10 for more details.

3. How We Use Information

• Providing Services: To deliver, maintain, and improve our marketing, CRM, sales automation, communications, and AI-powered services.
• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.
• Marketing Communications: To send relevant marketing materials, service updates, webinar invitations, and promotional content based on your interests and interactions.
• AI and Automation Services: To power automated workflows, generate insights, optimize campaigns, and provide AI-assisted recommendations and content generation.
• Analytics and Platform Improvements: To analyze usage patterns, test new features, and improve the functionality and performance of our platform.
• Fraud Detection and Security: To protect against unauthorized access, detect suspicious activity, and ensure the security of our platform and users.

4. AI & Automation Usage

CreativeWolf uses artificial intelligence and machine learning systems to enhance our services. These AI systems may:

• Assist with marketing strategy development, content creation, and campaign optimization.
• Generate communications such as email drafts, SMS templates, and sales scripts.
• Analyze customer data to identify patterns, segments, and opportunities.
• Automate workflows including lead scoring, appointment scheduling, and follow-up sequences.
• Improve services through predictive analytics and performance optimization.

AI-generated outputs are provided as tools and may require human review before use. CreativeWolf does not guarantee the accuracy, completeness, or suitability of AI-generated content for any specific purpose. Users are responsible for reviewing and approving AI-assisted outputs before distribution.

5. Communications & Messaging

By providing your contact information and using our Services, you acknowledge that you may receive communications from CreativeWolf, including:

• SMS text messages related to appointments, follow-ups, and service notifications.
• Email communications including marketing content, newsletters, and transactional messages.
• Phone calls for sales consultations, service delivery, and customer support.
• Appointment reminders and scheduling confirmations.
• Marketing messages about new services, promotions, and events.

6. Data Sharing

CreativeWolf may share your information with the following categories of recipients:

• Service Providers: Third-party vendors who assist in providing our services, including hosting, analytics, payment processing, and email delivery.
• Cloud Infrastructure: Cloud service providers that host and store data on our behalf with appropriate security measures.
• Analytics Providers: Services that help us analyze platform usage and marketing effectiveness.
• Communication Platforms: SMS gateway providers, telephony services, and email delivery platforms necessary to deliver communications.
• Legal Authorities: When required by law, legal process, or governmental request, or to protect the rights, property, or safety of CreativeWolf, our users, or the public.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure server infrastructure, access controls, regular security assessments, and employee security training.

While we take data protection seriously, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your data but are committed to protecting it using industry-standard practices.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature and sensitivity of the data, the purposes for processing, and applicable legal requirements.

You may request deletion of your personal data at any time by contacting us. We will respond to such requests within 30 days, subject to any legal obligations to retain certain information.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications, targeted advertising, and certain data processing activities.
• Communication Preferences: Manage your preferences for receiving SMS, email, and phone communications.

To exercise any of these rights, please contact us at awooo@creativewolf.com or call 813-999-6049.

10. Cookies & Tracking

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the platform to function properly, including authentication and security.
• Analytics Cookies: Help us understand how users interact with our platform to improve performance and user experience.
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness, including Meta Pixel and similar technologies.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

11. Children's Information

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.

Where required, we implement appropriate safeguards for international data transfers, including standard contractual clauses and other legally recognized transfer mechanisms.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: